Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider specializing in cloud, data center, and security solutions. They are seeking a highly driven Senior Sales Operations Specialist to support their global Sales organization by managing complex accounts, driving operational efficiency, and enhancing the customer and sales experience.
Responsibilities
- Take full ownership of sales operations processes, ensuring accuracy, efficiency, and continuous improvement
- Lead cross-functional meetings, drive alignment, and manage escalations with a solution-oriented mindset
- Influence stakeholders across Sales, Finance, Operations, Logistics, and vendor teams to drive business outcomes
- Partner with Sales leadership on complex deals, strategic accounts, and operational decision-making
- Lead the development and analysis of strategic proposals for complex sales opportunities
- Own and manage deal registrations end-to-end, ensuring accuracy and vendor alignment
- Drive the quoting process across vendors and distributors, navigating complex pricing structures
- Manage key vendor relationships to support sales execution and maximize opportunity success
- Oversee customer relationships to support pipeline growth, revenue, and long-term profitability
- Ensure exceptional customer experience through responsiveness, ownership, and issue resolution
- Serve as a key resource for Salesforce, including troubleshooting, user support, and data integrity oversight
- Lead and participate in UAT efforts for system enhancements, ensuring successful implementation
- Maintain high standards of CRM accuracy, reporting, and pipeline visibility
- Identify opportunities to optimize CRM workflows and support system enhancements
- Oversee end-to-end order lifecycle for complex deals, ensuring timely execution and delivery coordination
- Drive continuous process improvement initiatives to enhance efficiency and scalability
- Identify operational gaps and implement solutions to improve workflows and reduce risk
- Maintain and evolve sales documentation, templates, and SOPs
- Develop and deliver sales performance reporting, dashboards, and forecasting support
- Partner with leadership to provide insights that inform business decisions
- Support recruiting operations reporting and broader business initiatives as needed
- Collaborate cross-functionally to ensure alignment across global teams and time zones
Skills
- 5+ years of Sales Operations experience, preferably in a technology, IT, or global organization
- Proven experience managing complex accounts, deals, and cross-functional initiatives
- Strong ability to lead meetings, manage escalations, and drive stakeholder alignment
- Advanced proficiency in Microsoft Excel (pivot tables, formulas, VLOOKUP), Word, and PowerPoint
- Hands-on experience with Salesforce, including reporting, troubleshooting, and data governance
- Deep understanding of sales processes, deal cycles, and pipeline management
- Experience with quoting, deal registration, and vendor/distributor coordination
- Demonstrated process improvement mindset with ability to optimize workflows
- Excellent communication skills with the ability to influence across all levels of the organization
- Ability to operate effectively across global teams and time zones (PST shift required)
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Strong sense of ownership and accountability
- Ability to operate independently while influencing without authority
- Strategic thinker with strong problem-solving capabilities
- Experience in fast-growth or highly complex global environments
Company Overview
Sycomp is a global IT and logistics service provider with expertise in cloud, data center, endpoint management and security solutions. It was founded in 1995, and is headquartered in Foster City, California, USA, with a workforce of 501-1000 employees. Its website is http://www.sycomp.com.Company H1B Sponsorship
Sycomp has a track record of offering H1B sponsorships, with 1 in 2025, 6 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.