Note: The job is a remote job and is open to candidates in USA. Solink is a company focused on transforming video security into real-time operational insights. The Senior Sales Operations Analyst will act as a Business Partner to Senior Sales Leaders, analyzing data, providing insights, and ensuring the Sales teams have the necessary processes and technology for effective performance.
Responsibilities
- Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals
- Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary.Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency
- Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies
- Present data in reports and dashboards that are easy to understand and inform decision-making
- Recommend and implement process improvements to prevent errors and automate work wherever possible
- Ensure the CRM (Salesforce) is set up to deliver smooth hand-offs from the Sales Team
- Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership
- Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives
- Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects
Skills
- 3+ years experience in a high-growth B2B SaaS company
- Proven expertise in CRM management (preferably Salesforce) with workflows, automation, reports, dashboards, lists, data hierarchies, and importing data to update existing records
- High proficiency in Excel/Google Sheets (e.g., pivot tables, INDEX/MATCH, VLOOKUP, IF statements, filters)
- Advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools (Sheets, Docs, Gmail, Calendar, etc.)
- Proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality
- Experience handling process changes with high consideration to change management
- Candidates must undergo a criminal records check upon hire
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada
- Be willing to comply with Solink's own security policies and standards
Benefits
- Monthly reimbursement for fitness, wellness, or mental health programs
- Advancement is based on contribution, initiative, and the ability to raise the bar - together
- Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required
- Candid culture: Clear expectations, honest feedback, and no politics
- Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun
Company Overview