Note: The job is a remote job and is open to candidates in USA. Signifyd is a company that helps merchants grow their businesses by building trusted relationships with customers through advanced technology. They are seeking a Senior Revenue Operations Manager to oversee operations for Customer Success and Solution Design and Delivery, focusing on strategy, systems, processes, and analytics to enhance the company's revenue teams.
Responsibilities
- Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene
- Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows
- Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems
- Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices
- Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes
- Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion
- Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout
Skills
- A proactive, self-directed operating style: you find operational gaps and drive improvements before they're assigned to you, and you can articulate how each improvement connects to business outcomes
- Strong stakeholder management and communication: ability to partner with senior leaders across multiple organizations simultaneously, navigate cross-functional process redesign without formal authority, and present work confidently to leadership and company-wide audiences
- Proven ability to convert manual, recurring work into automated, scalable solutions
- Salesforce admin proficiency: flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects following governance best practices
- Background in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams
- Strong CS and post-sales domain knowledge: health scoring methodologies, renewal and expansion motions, churn analysis, onboarding workflows, and the KPIs post-sales teams are measured against
- Familiarity with ecommerce, fraud prevention, fintech, or adjacent industries; understanding of chargebacks, GMV, authorization rates, and dispute management is a real advantage
- Experience using AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations
- Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling
- Working familiarity with Outreach, Looker, and Jira
- Formal Salesforce certification (Administrator, Advanced Administrator, or similar)
Benefits
- Discretionary Time Off Policy (Unlimited!)
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for all employees & their dependents
- Dedicated learning budget through Learnerbly
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Short Term and Long Term Disability Insurance
- Life Insurance
- Company Social Events
- Signifyd Swag
Company Overview