Note: The job is a remote job and is open to candidates in USA. Citizant is a leading provider of professional IT services to the U.S. government. They are seeking a Senior Program Manager to lead task order administration and ensure strong fiscal and operational controls in a fast-paced IT and data services environment.
Responsibilities
- Provide efficient, outcome-driven task order administration and oversight using multidisciplinary program management, fiscal oversight, and technical leadership
- Provide comprehensive program management, staffing, and coordination to support low-risk, high-quality execution aligned to contractual requirements and defined roles
- Establish and maintain a task order-level view of progress, risks, dependencies, and resource utilization across teams and task areas
- Apply ITIL-based service management and industry best practices across end-to-end services, integrating Risk Management Framework (RMF) practices and other relevant federal standards throughout the service lifecycle
- Apply advanced analytics and visualization to support better decision-making, operational insight, and program outcomes
- Support program management, portfolio management, operational oversight, FinOps, and performance reporting
- Treat analytics and visualization capabilities as 'products' (not one-time reports), with ongoing iteration, usability standards, clear ownership, and lifecycle management
- Provide the IV&V provider timely access to documentation, environments (including test and pre-production), test data, repositories (where authorized), CI/CD pipelines, and relevant technical/design artifacts, as directed
- Integrate IV&V activities into release and deployment plans (planning, scheduling, and participation in IV&V meetings/reviews when requested)
- Address IV&V findings by analyzing root causes, proposing remediation plans, and implementing corrective actions within agreed timeframes
Skills
- 15 years of federal IT program management experience
- 10 years of experience leading cross-functional teams
- Demonstrated experience leading complex programs or task orders with cross-functional delivery teams, operational governance, and stakeholder engagement
- Experience building/using dashboards and performance reporting to manage program health, risks, dependencies, and resourcing
- Working knowledge of IT service management practices and ability to operate within risk/compliance-driven environments
- Master's degree in Business, Information Systems, IT, Program/Project Management, or related field (or equivalent relevant experience)
- PMP (PMI) or equivalent program/project management certification
- PgMP (Program Management Professional)
- U.S. Citizenship required
- Must be able to obtain/maintain a Public Trust background investigation
- Agile/Lean delivery certifications (e.g., SAFe, Scrum) are a plus, especially in multi-workstream environments
- ITIL Foundation (preferred due to ITIL-based service management requirements)
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Generous PTO
- Company-paid life and disability insurance
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
Company Overview
Citizant provides business transformation and information sharing solutions to the federal government. It was founded in 1999, and is headquartered in Chantilly, Virginia, USA, with a workforce of 51-200 employees. Its website is https://citizant.com.