Note: The job is a remote job and is open to candidates in USA. Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. The Senior Product Manager will lead the evolution of Mappedin's core platform capabilities, focusing on mapping, positioning, and spatial data to enhance product reliability and usability. This role requires collaboration with engineering and customer success teams to ensure the platform meets diverse customer needs and supports scalable solutions.
Responsibilities
- Own the vision, roadmap, and prioritization for key platform capabilities
- Partner with Engineering and Product leadership to define long-term direction and short-term priorities
- Balance customer needs, technical investments, scalability, and business impact
- Define success metrics and evaluate outcomes over time
- Identify opportunities to improve consistency, performance, usability, and reliability across platform capabilities
- Partner closely with Engineering to evolve foundational systems that support multiple products and customer environments
- Help transform recurring customer needs into reusable capabilities rather than one-off solutions
- Drive product decisions that strengthen the platform over time
- Engage directly with customers, implementation teams, and internal stakeholders to understand real-world usage
- Identify patterns across industries, venues, and customer environments
- Translate feedback and observations into product direction
- Stay close to how products are actually being used rather than relying solely on internal assumptions
- Coordinate across Product, Engineering, Customer Success, Partnerships, and Go-To-Market teams
- Communicate priorities, trade-offs, and technical concepts clearly to diverse audiences
- Facilitate alignment across stakeholders with different perspectives and objectives
- Help teams make informed decisions about where to invest and why
Skills
- 5+ years of Product Management experience in software or technology companies
- Experience working on platform products, technical systems, infrastructure, developer tools, APIs, data products, or similarly complex systems
- Strong product judgment and demonstrated ability to prioritize effectively
- Comfort operating in environments where complexity and ambiguity are common
- Experience partnering closely with engineers on technically sophisticated products
- Strong communication skills and ability to translate technical concepts into business outcomes
- Demonstrated ability to identify patterns across customer requests and build scalable solutions
- Track record of making decisions based on evidence, customer reality, and measurable outcomes
- Experience with mapping, GIS, spatial technologies, positioning systems, location intelligence, or related domains
- Experience building products used by developers, partners, or technical customers
- Experience with APIs, SDKs, data platforms, or integration-heavy products
- Experience applying AI technologies within software products or workflows
Benefits
- 20 days of paid vacation starting on day one
- Comprehensive health benefits
- Meaningful ownership and influence over foundational platform capabilities
- Opportunity to solve complex technical problems with real-world impact
- A team of bar raisers with low ego and high ownership
Company Overview
Mappedin creates digital maps that turn indoor spaces into interactive maps for web, mobile, and kiosks. It was founded in 2011, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.mappedin.com.