Note: The job is a remote job and is open to candidates in USA. Medallion is a leading provider operations platform focused on improving healthcare teams' efficiency by automating administrative tasks. The Senior Product Designer will own high-impact problem spaces, collaborating with various teams to design workflows that enhance healthcare operations through automation and AI.
Responsibilities
- Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions
- Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support
- Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next
- Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details
- Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence
- Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving
Skills
- 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments
- A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes
- Strong technical foundation required, ideally through a Computer Science degree or hands-on experience as a software engineer
- Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution
- Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden
- Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering
- Clear, direct communication that aligns the Team and stakeholders quickly
Benefits
- Equity and benefits as part of the total compensation package
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