Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company seeking a Senior Problem, Incident and Event Management Engineer. This role is responsible for coordinating the resolution of high-priority incidents affecting technology platforms, ensuring timely communication and effective management of cross-functional teams.
Responsibilities
- Coordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recovery
- Making incident prioritization decisions based on the Enterprise Priority Matrix
- Communicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadership
- Preparing and distributing post-incident summaries, and executive-level notifications
- Escalating issues appropriately and ensuring accountability across support teams and vendors
- Partnering with Problem Management to ensure incidents with recurring patterns are addressed structurally
- Identifying trends and recommending improvements to tools, processes, and operational practices
- Supporting continuous improvement initiatives, including automation and process optimization
- Participating in on-call or escalation rotations for off-hours incident support
Skills
- 2+ years of Incident Management experience
- Ability to lead cross-functional teams under pressure
- Previous experience in the healthcare industry
- Experience sending notifications to business, technical and executive stakeholders
- Experience with ITSM tools such as ServiceNow
- Strong analytical and problem-solving capabilities
- ITIL v5 certification
Benefits
- This job is eligible for a bonus incentive plan.
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Company Overview
Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.Company H1B Sponsorship
Humana has a track record of offering H1B sponsorships, with 91 in 2026, 282 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.