Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health benefits. The Senior Operations Specialist will serve as a subject matter expert for the Certificates of Insurance process, ensuring compliance and operational efficiency while supporting onshore and offshore teams.
Responsibilities
- Serve as a subject matter expert for the Certificates of Insurance process and related operational activities
- Support onshore and offshore teams with COI questions, issue resolution, and process guidance
- Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance
- Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing
- Assist with implementation activities, transition support, and project work related to the offshore COI function
- Support setup, go-live, and stabilization efforts for transitioned COI work
- Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes
- Assist in delivering training and knowledge transfer sessions for offshore and onshore team members
- Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness
- Help identify process gaps, trends, and improvement opportunities within COI workflows
- Partner with leadership on standardization, efficiency, and continuous improvement initiatives
- Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence
- Help monitor adherence to established processes, service expectations, and quality standards
Skills
- College Degree or equivalent education, training and work-related experience
- Property & Casualty Insurance License
- Five years of experience within the insurance industry
- Experience handling Complex Certificates of Insurance
- Ability to read contracts and insurance policies
- Highly effective written and verbal communication skills
- Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to work without direct supervision
- Knowledge of insurance specific systems and applications
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Company Overview
At Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. It was founded in 1945, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.mercer.us.Company H1B Sponsorship
Mercer has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 22 in 2024, 19 in 2023, 33 in 2022, 29 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.