Note: The job is a remote job and is open to candidates in USA. Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter and grow faster. The Senior Manager of Billing Operations will own the quote-to-cash billing lifecycle for Tekmetric's SaaS subscription and revenue streams, ensuring accurate invoicing and efficient cash collection while partnering closely with various departments to enhance the customer experience.
Responsibilities
- Own the full order-to-cash lifecycle across SaaS subscriptions from invoice generation through cash collection and GL handoff
- Administer and optimize the billing platform (configuration, rate tables, product catalog, CRM/ERP integration) and serve as the internal subject matter expert
- Manage the collections and dunning strategy including dunning logic, escalation thresholds, aging AR, and involuntary churn reduction
- Create and own Deal Desk on non-standard billing structures evaluating feasibility before signature, maintain the Billing Playbook, and train Sales on billing capabilities and constraints
- Own the billing-to-Accounting handoff at month-end close to ensure accuracy of data flowing into revenue recognition and resolve billing exceptions before timely close
- Build and maintain a billing operations KPI dashboard: invoicing accuracy, DSO, collection rate, failed payment rate, and dispute resolution time
- Lead any billing system migration or upgrade projects, including vendor evaluation and implementation oversight
- Build and develop the Billing Operations team as transaction volume and complexity scale with the business
- Partner cross-functionally with Sales, Customer Success, Accounting, Engineering, and FP&A to resolve billing issues and support operational alignment
Skills
- Progressive experience in billing operations, order-to-cash, or revenue operations with at least 3 years in a management or leadership role
- Hands-on experience managing subscription billing at a SaaS company including billing cycles, proration, mid-term changes, and renewal workflows
- Familiarity with embedded payments or payment processing operations
- Experience owning or closely managing a billing platform (Chargebee, Stripe Billing, or equivalent) and its integration to an ERP
- Working understanding of ASC 606 as it relates to billing configuration and able to partner with Accounting on revenue recognition without requiring translation
- Demonstrated ability to build processes, playbooks, and reporting frameworks from scratch in a high-growth environment
- Strong cross-functional communicator — comfortable partnering with GTM, CS, R&D, FP&A , and Accounting as a peer and pushing back constructively when needed
- Experience at a venture or PE-backed company preferred — familiar with reporting cadence and monthly close discipline
- CPA or accounting background is a plus; candidates who can navigate accounting conversations independently are strongly preferred
- SMB-focused SaaS experience is a meaningful differentiator
Benefits
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
Company Overview
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