Note: The job is a remote job and is open to candidates in USA. VBA is a company focused on improving the healthcare experience through innovative solutions. They are seeking a Senior Implementation Project Manager to lead strategic, enterprise-level implementations that modernize healthcare operations and enhance efficiency for clients. The role involves guiding clients through complex implementations while balancing various business and technical priorities.
Responsibilities
- Serve as the primary point of contact for enterprise implementation engagements from project initiation through go-live and transition to support
- Act as a trusted advisor to client stakeholders and executive sponsors, helping guide strategic decisions throughout the implementation lifecycle
- Build strong client relationships through proactive communication, transparency, and delivery excellence
- Facilitate executive steering committees, project governance meetings, and stakeholder reviews
- Lead complex SaaS platform implementations involving cross-functional teams, technical integrations, operational workflows, and organizational change
- Develop and maintain comprehensive project plans, timelines, milestones, and implementation roadmaps
- Manage project scope, timelines, risks, dependencies, and resource requirements
- Monitor project performance and communicate status updates to internal and external stakeholders
- Drive accountability across all project participants to ensure successful execution
- Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams to ensure successful solution delivery
- Coordinate technical workstreams involving APIs, EDI transactions, data integrations, and system configuration
- Align internal teams around project priorities and client objectives
- Escalate issues appropriately while facilitating timely resolution
- Identify implementation risks, obstacles, and dependencies early and develop mitigation strategies
- Support organizational readiness and change management efforts to promote successful adoption of VBA solutions
- Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience
- Contribute to the development and refinement of implementation standards, methodologies, and best practices
- Perform other duties as assigned
Skills
- Bachelor's degree in a related field (e.g., Business, Healthcare, IT, or similar)
- 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors, with a proven track record of leading enterprise-level implementations
- Proven success leading large-scale, cross-functional project teams in a client-facing capacity, with a focus on complex enterprise environments
- Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously, with the ability to prioritize competing demands in dynamic environments
- Exceptional communication, negotiation, and interpersonal skills, with a strong ability to build credibility and manage executive-level relationships both internally and externally
- Strong organizational acumen with experience managing large, cross-functional teams and coordinating across multiple business units
- Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices
- Highly analytical and strategic thinker with a data-driven approach to decision-making and problem-solving
- Comfortable operating autonomously in ambiguous or fast-changing environments, demonstrating initiative and resourcefulness
- Proficient in enterprise project management tools and reporting dashboards
- Ability to travel as needed to support client and team engagements
- Experience with B2B SaaS implementations in the healthcare industry
- Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms
- Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements is highly desirable
- Ability to work independently and be resourceful when confronted with ambiguity
- Project Management Professional (PMP) or other relevant certifications
Benefits
- Remote/Hybrid Schedules (depending on job role)
- 12 Paid Holidays
- Responsible Time Off
- Volunteerism Day
- Paid Parental Leave:
- 2 Weeks: Bonding Leave
- 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)
- Life insurance-$500,000 guaranteed issue
- Short- and long-term disability insurance
- Employer match on employee 401(k) contributions
- Broadband Reimbursement up to $120
- Health Insurance (3-Medical Plan Options)
- Dental- Company sponsored benefit
- Vision- Company sponsored benefit
- Employee Assistance Program
Company Overview
Our secure, scalable solutions provide critical information in a timely manner, positively impacting member outcomes while reducing administrative costs. It was founded in 2009, and is headquartered in Germantown, Wisconsin, USA, with a workforce of 51-200 employees. Its website is https://vbasoftware.com.