Note: The job is a remote job and is open to candidates in USA. Trapeze Group is a leading software company specializing in transit asset management solutions. They are seeking a Senior Implementation Consultant to provide exceptional customer service and assist in the deployment of their EAM software solutions while working directly with clients to improve transit operations.
Responsibilities
- Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers
- Analyzing customers’ business requirements and objectives to develop business processes to meet their needs
- Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project
- Working with the Project Manager to ensure we deliver within project scope, budget, and timeline
- Working with Product and Development to report product issues and communicate gaps from customer’s perspective
- Perform training, consulting, or other support for customers
- Traveling to customer sites in North America to help improve their operations with Trapeze's products and services
Skills
- Experience with integrating EAM systems with other enterprise solutions
- Ability to analyze data and generate actionable insights
- Knowledge of databases, SQL, and scripting languages
- Strong troubleshooting, testing, problem solving and analysis skills
- Ability to understand and write technical documentation
- The ability to use business acumen and consulting skills to develop customers
- Ability to understand and communicate technical information to non-technical audience
- Ability to prioritize, plan, manage and execute to commitments
- Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio
- Strong Business analysis skills
- Experience working in an agile/hybrid/waterfall methodology for software implementation
- Ability to travel up to 50%
- Familiar with Enterprise Asset Management (EAM) software
- Experience in Asset Management, Maintenance and/or the transit industry
- Experience working in a cloud environment
- Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
- Project Risk Identification, mitigation, and resolution
Company Overview
We deliver integrated technology that spans your transit agency. Empowering you to move your communities is our #1 priority. It was founded in 1991, and is headquartered in Neuhausen Am Rheinfall, Schaffhausen, CHE, with a workforce of 1001-5000 employees. Its website is http://www.trapezegroup.pl/.