Note: The job is a remote job and is open to candidates in USA. Mercer is seeking a seasoned leader in Medicaid to join their Government Medicaid practice as a Client Manager. This role requires deep Medicaid expertise combined with consulting leadership to advise state clients, manage teams, and drive strategic market growth.
Responsibilities
- Lead and participate in multi-disciplinary client engagements across Medicaid and CHIP programs
- Own and grow a portfolio: maintain and expand a book of business with high-yield and/or large accounts, meet personal sales targets, and support client sales efforts
- Manage a client including staffing, budgeting, and long-term strategy to deliver profitable client relationships
- Work with executive Medicaid leaders in government; contribute to thought leadership and represent the firm at industry events
- Apply expertise in Medicaid to shape state program strategies and advance client goals
- Own P&L accountability for a client or portfolio of clients, including budgeting, financial performance, and staffing decisions
- Lead large, complex client engagements: design strategic solutions, direct project teams, resolve delivery issues, and ensure high-quality outcomes
- Advise on client retention and expansion best practices; develop and execute Medicaid market/industry-specific expansion and marketing strategies
- Develop methodologies for client account and opportunity prioritization informed by market insights, competitor positioning, and internal strategy
- Approve delegation decisions and intervene on escalated or at-risk clients
- Deliver tailored solutions for clients and advise on solution design to meet client objectives
- Manage human capital strategy: develop, and manage talent; mentor consultants and build high-performing teams
- Build and maintain a professional network through industry participation
Skills
- BA/BS required
- Minimum 20+ years of relevant experience in Medicaid
- Proven leadership experience with P&L responsibility or demonstrated fiscal acumen in a consulting or government-facing environment
- Track record managing large, high-stress government clients (e.g., Governors' offices, Medicaid directors) and leading complex projects
- Strong project management, interpersonal, and communication skills
- Consulting experience, or similar State Medicaid agency or CMS experience
- Experience working with Medicaid actuaries and familiarity with the government health landscape
- Demonstrated ability to grow business via client relationships, cross-selling, and strategic initiatives
- Strong writing skills, learning agility, and a problem-solving mindset; comfortable navigating ambiguity
- Experience mentoring and developing consultants and a demonstrated market presence
Benefits
- Performance-based incentives
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
- Hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office
- Reasonable accommodations
Company Overview
Company H1B Sponsorship