Note: The job is a remote job and is open to candidates in USA. R2 Global is seeking an experienced Microsoft Dynamics 365 CRM professional to lead and deliver end-to-end D365 CRM solutions for clients. The role involves acting as a trusted advisor and delivery lead, ensuring high-quality CRM implementations and mentoring delivery teams.
Responsibilities
- Lead Microsoft Dynamics 365 CRM projects across the full lifecycle, including pre‑sales support, planning, design, build, testing, deployment, training, and post‑implementation support
- Design and architect D365 CRM solutions that align with client business goals and technical requirements
- Facilitate discovery, analysis, and design workshops across Sales, Marketing, Customer Service, Field Service, Project Operations, and Operations teams
- Configure, customise, test, and deploy Microsoft Dynamics 365 CRM applications and related solutions
- Translate complex business requirements into scalable, secure, and supportable CRM architectures
- Apply deep functional and technical expertise to ensure best‑practice solution design and delivery
- Develop and manage detailed project plans, timelines, and delivery workstreams
- Monitor progress, budgets, and scope to ensure projects are delivered on time and within budget
- Communicate clearly and confidently with clients on deliverables, progress, risks, and issues
- Proactively identify risks, manage scope changes, and support effective change‑management processes
- Lead and support delivery team members by assigning work, reviewing deliverables, and ensuring quality standards are met
- Mentor consultants and assist with their professional development and client‑facing responsibilities
- Help shape delivery standards, tools, and best practices within the CRM practice
- Act as a subject matter expert during business development and pre‑sales activities
- Build strong client relationships that support account growth and long‑term partnerships
- Contribute to the continued expansion of Microsoft Dynamics 365 CRM solutions across the firm
Skills
- Bachelor's degree or an equivalent combination of education and professional experience
- 5+ years' experience delivering technical solutions in a professional services or industry environment
- 4+ years of hands‑on experience implementing Microsoft Dynamics 365 CRM solutions
- 2+ years of project management experience within a consulting or similar delivery‑focused environment
- Expert‑level knowledge of Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Field Service, Project Operations, and Marketing
- Strong experience gathering business requirements, managing business processes, and working directly with clients
Company Overview
R2 Global specializes in niche technology recruitment It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is http://www.r2-global.com.