Note: The job is a remote job and is open to candidates in USA. Enavate is a US-based IT company and a Microsoft Gold Partner, known for delivering tailored business solutions that help SMB organizations transform their operations. They are seeking an experienced Senior Microsoft Dynamics 365 CE Functional Consultant to design, implement, and optimize Dynamics 365 Customer Engagement solutions while acting as a trusted advisor to clients.
Responsibilities
- Work closely with client stakeholders to understand business needs and translate them into effective Dynamics 365 solutions
- Provide guidance on best practices for Dynamics 365 CE and Power Platform
- Support solution design and ensure alignment with client business objectives
- Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights – Journeys
- Design and implement Power Platform solutions, including Power Apps and Power Automate, to automate and streamline business processes
- Design and support integrations between Dynamics 365 and other enterprise systems
- Participate in requirements gathering, configuration, testing, deployment, and post-go-live support
- Troubleshoot and resolve functional or technical issues related to Dynamics 365 and Power Platform solutions
- Collaborate with solution architects, developers, and project managers to deliver successful client outcomes
- Contribute to solution documentation and knowledge sharing within the delivery team
- Support pre-sales activities when needed, such as solution discussions, demonstrations, or providing input into proposals
Skills
- Strong experience implementing Microsoft Dynamics 365 Sales and Field Service
- Hands-on experience with Dynamics 365 Customer Insights – Journeys and Customer Service
- Experience building solutions with Power Apps and Power Automate
- Strong understanding of CRM processes, automation, and customer engagement solutions
- Experience with data migration, integrations, and system configuration within the Dynamics ecosystem
- Ability to work independently in a client-facing consulting role
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder engagement skills
- Ability to work effectively with distributed teams and international colleagues
- Comfortable interacting directly with business stakeholders and technical teams
- Microsoft certifications related to Dynamics 365 or Power Platform are highly desirable
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
- Experience implementing Power Pages and/or Copilot Agents is a plus
- Experience with Dynamics 365 Customer Service
- Experience with Power BI or Dynamics 365 Business Central
- Experience with Copilot or AI capabilities within the Microsoft ecosystem
- Experience with D365 on-premise to online migrations
- Previous involvement in pre-sales or solutioning activities
- Active U.S. security clearance (or ability to obtain one) is a strong plus
Benefits
- We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally.
- We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs.
- We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career.
- Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days.
- Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.
- All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture.
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