[Remote] Senior Content Writer

Note: The job is a remote job and is open to candidates in USA. Octave is a company that provides mission-critical software for organizations. They are seeking a Senior Content Writer to create clear and consistent documentation for public safety customers, collaborating with Solution Architects and other stakeholders to ensure high-quality content delivery.

Responsibilities

• Own, produce, edit, and maintain content for North American Public Safety regional product and site-specific deliveries, including CAD and RMS integrations. Solution Architects own the technical deliverables; this role ensures those deliverables are presented in clear, consistent, and reusable formats
• Partner with Solution Architects and cross-functional stakeholders to plan, draft, edit, and finalize integration content; drive reviews to closure and confirm readiness for publication
• Manage and apply documentation standards, templates, and style guidance; ensure consistent structure, terminology, and formatting across CAD/RMS integration deliverables
• Coordinate multiple projects, deliverables, and deadlines with minimal supervision; communicate status, risks, and dependencies and keep stakeholders aligned
• Integration overviews and summaries (what’s included, who it impacts, and key assumptions)
• Implementation and configuration guides written for agency IT, project teams, and partners
• Installation or deployment checklists and readiness materials
• Administration and maintenance guides for regional and agency-specific setups
• Release notes and change summaries tailored for public safety stakeholders
• Enablement materials that explain integration value, scope, and differentiators for internal teams
• Proposal and response content that packages approved integration information in standard formats

Skills

• Work independently to solve diverse content and documentation problems, applying sound judgment and established standards; seek input at key milestones
• Build effective working relationships across functions; coordinate review cycles, manage feedback, and maintain versioned deliverables through planned release milestones
• Translate complex input from Solution Architects and SMEs into clear, audience-appropriate content; demonstrate strong attention to detail to ensure deliverables are complete, easy to follow, and consistent in voice and structure
• Bachelor's degree in Technical Communication, Professional Writing, English, or a related field (or equivalent practical experience)
• 5+ years of professional writing experience, including technical/software content
• Excellent interpersonal, verbal, and written communication skills, including the ability to influence review outcomes and align stakeholders
• Experience supporting software or systems integrations through documentation—editing and packaging SME-authored content into customer-ready deliverables
• Demonstrated ability to improve documentation quality through reusable templates, peer review, and iterative process improvements
• Public Safety knowledge/background is highly valued

Company Overview

Company H1B Sponsorship