Note: The job is a remote job and is open to candidates in USA. Nordic Global is a consulting company that provides expert UKG consulting services. The Senior Consultant - Staffing Services will leverage technical, management, and leadership skills to ensure project success and help clients maximize the value of their UKG Workforce Management solutions.
Responsibilities
- Evaluate current workforce management processes and procedures; recommend and develop system configurations, workflows, and best practices within UKG Workforce Dimensions and Workforce Central environments
- Apply UKG technical and functional expertise to client system configuration, administration, testing, troubleshooting, and optimization initiatives
- Provide production support, issue resolution, and system maintenance for UKG Workforce Management solutions, including Timekeeping, Scheduling, Accruals, and Attendance
- Participate in and lead system configuration activities, upgrades, enhancements, and optimization efforts based on client requirements
- Provide project management and project leadership services in alignment with client expectations and contracted role
- Provide leadership guidance and mentorship to client stakeholders and Nordic teammates
- Work directly with project teams, end users, HR, payroll, operational leaders, and executive stakeholders as project needs dictate
- Lead and attend meetings regarding project status, system enhancements, issue resolution, and ongoing work-product coordination
- Accurately and completely document work progress, issues, escalations, system changes, and other required information in accordance with Nordic and client requirements
- Additional project-specific duties as required by the client
Skills
- Bachelor's degree or equivalent experience required
- 2+ years of experience supporting UKG Workforce Management solutions required
- Excellent communication skills, both written and verbal
- Proven ability to apply problem-solving and technical skills in complex environments
- Must demonstrate and embody Nordic's maxims
- Possess a strong work ethic and treat others with respect, keep commitments, inspire trust, work ethically and with integrity, and uphold organizational values
- Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
- Demonstrated sound judgment and appropriate escalation practices
- Highly organized with the ability to multitask while maintaining focus on critical priorities
- Self-starter with the ability to manage schedules, meet deadlines, and maintain accountability for work product
- Highly adaptable and able to acclimate quickly to new client environments and project assignments
- Aptitude for mentoring and guiding others
- Maintain a high degree of professionalism
- Must be able to work independently as well as within a collaborative team environment
- UKG-related training, certification, or accreditation
- 5+ years of professional experience with UKG Workforce Dimensions, Workforce Central, or related workforce management platforms strongly preferred
- Experience with UKG system administration, configuration, troubleshooting, testing, and production support
- Experience supporting workforce management processes including timekeeping, scheduling, attendance, accruals, and payroll integrations
- Previous consulting experience
Company Overview
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