Note: The job is a remote job and is open to candidates in USA. Pegasystems is a company focused on delivering cloud service offerings, and they are seeking a Senior Cloud Operations Engineer. In this role, you will be responsible for the reliability and availability of the Pega Cloud Platform by managing system environments, troubleshooting issues, and collaborating with global teams to improve operational excellence.
Responsibilities
- Perform provisioning of new environments and upgrade of the infrastructure components and product application
- Perform decommission of existing environments
- Troubleshoot and resolve customers environment issues along with root cause analysis
- Create and maintain operational runbooks
- Identify and document Standard operating procedures for daily tasks
- Participate in testing of pre-release product enhancement testing with engineering
- Identify opportunities for automation of repeated tasks and reduce toil
- Write scripts to automate repetitive tasks
- Work with team on scheduling upgrade tasks / hotfixes and patches
- Manage / execute deployment of system updates / patches and hotfixes
- Monitor the teams ticket queue and work with team to distribute tickets in timely manner
- Monitor teams email distribution list for escalation / communication
- Prepare handoff documentation to work with other global teams
- Willing to be on-call to support customers on a rotational basis
Skills
- US Citizenship is required due to work with FedRamp
- Proven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer service
- Self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
- Works well with cross-functional global and remote teams
- Demonstrated ability to learn new technologies, techniques, and tools quickly to meet business requirements
- Comfortable working in a fast-paced, enterprise environment
- Possess customer obsession and proven empathy towards customers
- 5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
- 5+ years of experience with enterprise scale Linux Administration
- Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
- Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc
- Administration of web servers running Tomcat, Apache, IIS, Nginx
- Bachelor's degree in Computer Science/Engineering or equivalent
- Experience with microservices architecture with Kubernetes is a plus
- Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus
- Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus
- AWS / GCP Certification, a plus
- Certified Kubernetes Administrator, a plus
Benefits
- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
- Annual bonus OR commission, as well as benefits and other incentives
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
Company Overview
PegaSystems provides business process and customer relationship management solutions for organizations. It was founded in 1983, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.pega.com.