Note: The job is a remote job and is open to candidates in USA. TurnPoint is a leading Managed Service Provider (MSP) that is pioneering innovative technical solutions. They are seeking a Senior Azure Cloud Engineer to drive the successful delivery of advanced technical projects, providing top-tier support for diverse clients and managing technical issues as they arise.
Responsibilities
- Act as primary liaison between clients and internal technical team
- Utilize effective communication skills to properly inform and apprise the team of issues
- Walk clients through the problem-solving process in plain language terms, on their tech level
- Ensure proper recording, documentation and closure of all client inquiries using online tools
- Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO
- Perform daily technical client work remotely
- Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects
- Close support issues within Service Level Agreements – keeping us on time and budget
- Self-assign tech work
- Troubleshoot and deliver accurate tech work
- Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required
- Ability to move equipment and lift 50 lbs. as required
- Record and document tech processes into TurnPoint Tech Manual
- Record and document client environments to maintain current client technical documentation
- Identify missing documentation, initiate, and complete supplemental documentation where needed
- Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times)
- Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)
- Organize daily activities based on the current projects and goals of the organization
- Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met
- Work with senior management to revise plans for the team (including resource allocation)
- Ensure that team members have access to the necessary resources (hard and soft resources)
- Work with direct managers to ensure expectations and due dates are being met
- Improve time efficiency and velocity of task completion across the team
- Exemplify and champion superior client communication and service
- Emphasize quality, continuous improvement, and high performance
- Enact and champion company policies
- Balance support ticket threads, task execution, and project work for timely completion
- Function as a customer success escalation resource (particularly in the 2PM – 5PM PT window)
- Adhere to workflow best practices: attention to detail, thoroughness and follow-through
- Mentor and train the tech team, including project management, customer success, best practices, etc
- Obtain and maintain technical certifications as required
- Other duties as assigned
Skills
- Experience with Windows 11+
- Experience with Windows Server 2022+
- Experience with Apple Operating Systems
- Experience with Microsoft 365
- Experience with Microsoft Azure
- Experience with Microsoft Intune & Autopilot
- Experience with Microsoft Defender & Sentinel
- Experience with Microsoft Azure Virtual Desktop
- Experience with Microsoft Lighthouse & GDAP
- Experience with Microsoft Fabric
- Ability to move equipment and lift 50 lbs. as required
- Self-drive continued learning activities including technical certifications as required
Benefits
- Continuous growth and professional development
- One-way video interview
Company Overview
Our company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 11-50 employees. Its website is https://www.turnpoint.tech.Company H1B Sponsorship
TurnPoint has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.