Note: The job is a remote job and is open to candidates in USA. iManage is a leading SaaS company dedicated to Making Knowledge Work™. They are seeking a Senior Account Manager to own and grow a portfolio of mid-market law firm accounts, driving revenue growth and client retention through strategic account management and strong relationship building.
Responsibilities
- Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives
- Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts
- Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution
- Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner
- Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes
- Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce
- Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities
Skills
- JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department
- 5+ years of experience in account management, client success, business development, legal operations, or legal technology
- Strong understanding of law firm operations, legal workflows, and the legal technology landscape
- Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders
- Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities
- Strong commercial acumen and consultative relationship management skills
- Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM
- Bachelor's degree required; JD strongly preferred
- Experience working for a legal technology company
- Experience supporting Am Law 200 or large enterprise law firms
- Familiarity with legal AI, document management, or knowledge management solutions
Benefits
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
Company Overview
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