Note: The job is a remote job and is open to candidates in USA. OneDigital is a people-focused organization providing health and insurance solutions to over 100,000 employers. They are seeking a highly experienced Senior Account Executive to support their Strategic Accounts segment, managing large, complex clients and ensuring exceptional client experiences through strategic execution and operational excellence.
Responsibilities
- Serve as a senior operational lead on complex client accounts, partnering closely with the Producer, Managing Consultant, and Senior Benefit Consultant to execute client strategy
- Own and continuously elevate the overall client experience, ensuring alignment between strategic intent and day-to-day service delivery
- Act as a primary point of contact for senior client stakeholders, demonstrating strong executive presence and the ability to communicate complex concepts clearly and confidently
- Lead execution of complex renewal cycles, coordinating across multiple carriers, vendors, and internal stakeholders while ensuring alignment with client objectives
- Manage and coordinate all day-to-day service delivery across a multi-disciplinary team, often including multiple Account Managers, Associate Account Managers, and Financial Benefit Consultants
- Serve as the day-to-day leader of the account team, driving alignment, accountability, and performance across all service resources
- Drive accountability across the service team by managing timelines, deliverables, and quality standards in a fast-paced, high-expectation environment
- Navigate and support complex funding arrangements (e.g., self-funded, level-funded, captives, and other alternative funding strategies), with a strong understanding of operational and financial implications
- Align service delivery with the client’s broader business objectives, ensuring benefit strategies are executed in a way that supports organizational goals
- Identify, anticipate, and proactively resolve service risks and gaps before they impact the client
- Lead resolution of complex service issues and escalations, coordinating cross-functional teams to drive timely and effective outcomes
- Partner with Financial Benefit Consultants and analysts to ensure accurate data flow, reporting, and insights that support client strategy
- Support client retention and growth by identifying opportunities to enhance value, strengthen relationships, and expand services in partnership with the Producer and consulting team
- Operate effectively within highly customized, non-standard service models, adapting approach based on client complexity and business needs
- Exercise strong judgment in ambiguous or high-stakes situations, making informed decisions that balance client needs, risk, and business priorities
- Mentor and elevate junior team members, contributing to the overall strength and performance of the team
Skills
- Demonstrated success managing large, complex employee benefits clients (3,000+ lives) within a brokerage or consulting environment
- Deep understanding of employee benefits, including both fully insured and alternative funding arrangements
- Proven ability to operate effectively within a highly matrixed team structure, influencing without direct authority
- Strong executive presence with the ability to engage and influence senior client stakeholders
- Exceptional project management and organizational skills, with the ability to manage multiple complex workstreams simultaneously
- Highly proactive, solutions-oriented mindset with strong problem-solving capabilities
- Ability to operate with speed, precision, and accountability within a high-performing team environment
- Strong written and verbal communication skills, with a high level of professionalism and attention to detail
- Ability and willingness to attend in-person client meetings and travel as needed
- 7+ years of experience in employee benefits account management, with a significant portion supporting large-group or enterprise clients
- Proven experience supporting self-funded and complex benefit structures required
- Demonstrated experience leading or coordinating cross-functional service teams
- Life & Health License required
- Advanced proficiency in Microsoft Excel and PowerPoint required
- Bachelor's Degree preferred
- Experience working with data, reporting, and analytics tools preferred
Benefits
- Variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance
- Health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses per the company policy
- Employee perks and discounts
Company Overview
OneDigital is focused exclusively on employee benefits. It was founded in 2000, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is https://www.onedigital.com.