Note: The job is a remote job and is open to candidates in USA. Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, known for its platforms catering to automotive enthusiasts. They are seeking a Remote Customer Service Representative to assist customers with post-purchase inquiries and ensure a high-quality customer service experience.
Responsibilities
- Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc
- Displays professional, courteous demeanor when handling customer calls. Provides prompt, efficient service for all customer inquiries
- Efficiently enters and processes customer requests
- Answers questions and educates customers around policies & procedures
- Continues education and improves knowledge through company sponsored programs and training
- Notifies Customer Service Leadership of trends or problems encountered
- Meets performance expectations of the position regarding customer service quality, productivity, and availability
- Upholds first touch resolution (FTR) standards
- Participates in special projects and performs other duties as assigned by management
Skills
- High school diploma or an equivalent combination of education and experience
- A minimum of 1 year of previous Customer Service experience
- Must have or have the ability to acquire automotive knowledge in all supported vehicles
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
- Excellent organizational skills with the ability to handle multiple tasks simultaneously
- Oral and written communication, interpersonal skills
- Ability to prioritize workload and meet deadlines
- Upon hire, successful completion of the Turn5 customer service new hire training program
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
- Bi-lingual a plus
Benefits
- Health Insurance: Medical, dental, and vision coverage
- 401(k)/Roth plans with generous company match!
- Remote work
- PTO (Paid Time Off)
- Paid holidays
- Paid Parental Leave
- Travel assistance & confidential life services (i.e., counseling, consultation & wellness services)
- YMCA membership reimbursement
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
- Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
- Short-Term Disability (100% covered!) & Voluntary Long-Term Disability
- Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance
- Pet Insurance
Company Overview
Located on their corporate campus in Paoli, PA, Turn5, Inc. is an e-commerce business specializing in the aftermarket auto parts industry. It was founded in 2001, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.turn5.com/.