Note: The job is a remote job and is open to candidates in USA. IMPAXX is looking for a Program & Project Manager to join the team remotely. The role involves leading the implementation of a new case management system while managing broader business and IT projects, ensuring alignment between business needs and technology solutions.
Responsibilities
- Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization
- Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative
- Partners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goals
- Identifies process improvements, automation opportunities, and best practices to enhance system effectiveness
- Leads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time delivery
- Develops and maintains project plans, timelines, risk logs, and status reports across initiatives
- Collaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependencies
- Oversees software implementation, enhancements, and lifecycle management for current case management system and other business applications
- Leads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completion
- Creates and maintains business requirement documents (BRDs) and functional specifications
- Serves as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful delivery
- Coordinates and leads user acceptance testing (UAT) to validate system functionality and business readiness
- Manages change management processes, including communication plans, training, and user adoption strategies
Skills
- Bachelor's Degree or equivalent experience
- 5-7 years work experience in project and/or program management, including software or IT initiatives
- Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination
- Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors
- Must be proficient in Microsoft Office
- Strong knowledge of project management methodologies (PMP not required)
- Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)
- Experience coordinating and leading User Acceptance Testing (UAT)
- Strong verbal and written communication skills
- Strong decision making and organizational skills
- Ability to perform processing duties with minimal supervision
- High degree of professionalism and personal presence
- Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times
- An understanding of the software development life cycle (SDLC) is a plus
Company Overview
IMPAXX is a full-service Medicare Secondary Payer (MSP) services provider with nearly 40 years of combined experience in the Medicare Secondary Payer (MSP) compliance space. It was founded in 2022, and is headquartered in Daytona Beach, Florida, US, with a workforce of 51-200 employees. Its website is https://www.impaxx.com.