Note: The job is a remote job and is open to candidates in USA. NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts, ensuring financial performance and delivery execution while fostering client relationships.
Responsibilities
- Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance
- Develop accurate forecasts and proactively manage financial risks across portfolio
- Lead execution of multi-year strategic account plans and growth strategies
- Identify and drive upsell and cross-sell opportunities aligned to client objectives
- Build and maintain senior client relationships; serve as primary escalation point
- Lead and participate in client-facing QBRs and account reviews
- Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
- Establish governance frameworks, including risk, issue, and dependency management
- Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
- Drive service improvement, operational efficiency, and customer experience enhancements
- Manage program execution, including scheduling, reporting, financial tracking, and closure
- Provide leadership and oversight to program/project managers and cross-functional teams
- Understand and articulate NWN service offerings and capabilities
- Represent NWN with customers, partners, and internal stakeholders
- Ensure compliance with organizational standards, policies, and delivery frameworks
Skills
- Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience
- 10+ years of IT project / program management experience
- Experience managing large-scale or strategic customer engagements
- Experience working with cross-functional teams and stakeholders at all levels
- Subject matter expertise in project and program management best practices (PMBOK-based)
- Strong financial acumen, including portfolio forecasting and margin management
- Experience managing complex programs and multi-project portfolios
- Ability to drive business outcomes through delivery execution and client engagement
- Experience working across Sales, Delivery, Finance, and Legal functions
- Strong leadership, problem-solving, negotiation, and communication skills
- Demonstrated ability to manage competing priorities across multiple accounts
- Experience mentoring and leading Program Managers or PMO team members
- Current PMP Certification
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Income protection through disability and life insurance
- A 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work
- Paid bonding leave for eligible employees
- Employee discounts
- Access to our Employee Assistance Program (EAP)
- Accident, critical illness, long-term care, and hospital indemnity coverages
- Legal and identity theft protection
- Pet insurance
- Supplemental life insurances
- Referral bonuses
- Charitable donation matching
- Allowances for eligible roles
Company Overview
NWN delivers AI-powered technology solutions for the modern workplace. It was founded in 1986, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.nwnit.com.Company H1B Sponsorship
NWN has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023, 1 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.