Note: The job is a remote job and is open to candidates in USA. HALO Branded Solutions is a global leader in branded merchandise, uniform programs, and recognition and incentive solutions. They are seeking a Program Account Manager to serve as a direct point of contact for Account Executives and Clients, managing programs to meet profitability goals and ensuring effective communication between internal departments.
Responsibilities
- Program Management
- Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of ecommerce programs:
- Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and Contract
- Have an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirements
- Own all client-related calendars (marketing, merchandising, product load/refresh) and manage timeline benchmarks
- Prepare internal and external program reviews on a monthly, quarterly, and annual basis
- Resolve issues, delays and conflicts between internal departments
- Collect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders
- Manage client expectations and communicate project processes, approvals, and timelines
- Manage and communicate changes to existing programs, new programs and marketing initiatives to internal staff
- Lead strategy meetings with technology resources to identify and execute to the processes outlined
- Understand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goals
- Account Profitability
- Manage to the profitability goals of each program
- Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accounts
- Identify new sales opportunities and engage appropriate personnel as needed
- Collaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each program
- Work within program expense budgets, including sample and marketing spend
- Manage the program to meet or exceed profitability – reducing inventory, staff expense, and continually improve efficiencies of internal processes
Skills
- Associate's degree required
- Minimum of 3+ year of account or program management experience required
- Previous experience in the promotional products industry
- Outstanding verbal and written communication skills
- Proficient in Microsoft Office applications
- Excellent time-management and organizational skills
- Positive, professional attitude and pleasant personality in all situations
- Discipline to work productively under minimal direct supervision
- Courage to take initiative, share ideas and suggest improvements
- Desire to succeed in a fast-paced, deadline driven environment
- Strong problem-solving skills and ability to make decisions
- Analytical thinking to comprehend and utilize business reports
- Flexibility to work with a team, take on new responsibilities and work overtime when required
- Basic marketing, accounting knowledge
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Internal promotions have been key to our exponential growth over the past few years
- Access to HALO’s influential global network, leadership opportunities, and diverse perspectives
- A culture of ingenuity, inclusion, and relentless determination
- Recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands
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