Note: The job is a remote job and is open to candidates in USA. Maleda Tech is a global technology company seeking a Production & Tools Manager to oversee the production operations for its outbound communications team. The role involves managing a small team, leading campaign production, and acting as a liaison between stakeholders and the production team, ensuring quality and compliance in high-volume campaign launches.
Responsibilities
- Own the production queue end to end: intake, prioritization, assignment, build, QA, and launch of campaigns across email, push, SMS, in-app, landing pages, and emerging channels
- Lead a 15-minute daily stand-up to prioritize the day's work and direct the workload of two production developers
- Serve as liaison between campaign stakeholders and the production team, translating ambiguous requests into clear, actionable production briefs
- Perform hands-on campaign production, including building audiences with SQL, building content, assembling multi-step journeys, and QA
- Set and enforce quality standards covering content accuracy, rendering, audience logic, suppression rules, and targeting
- Apply privacy and compliance rules (GDPR, CAN-SPAM, opt-in/opt-out preferences) to every send as the final gate before launch
- Forecast capacity, estimate level of effort, set realistic timelines with stakeholders, and prevent bottlenecks before they back up the queue
- Own the marketing automation platform: maintain templates and shared infrastructure, document best practices, and educate cross-functional partners on what the tools can do
- Advise stakeholders on campaign strategy and channel recommendations, suggesting more efficient or effective approaches where appropriate
Skills
- 8+ years of experience in marketing operations, campaign production, or digital communications, including experience leading campaigns or production workflows in a high-volume, short-timeline environment
- Hands-on experience with enterprise marketing automation platforms such as Eloqua, Salesforce Marketing Cloud, or Braze (experience with only entry-level tools like Mailchimp will not qualify)
- Working knowledge of SQL: able to read queries, understand joins and logic, edit templates, and catch errors (building from scratch is not required)
- Solid understanding of GDPR, CAN-SPAM, and opt-in/opt-out regulations as applied to campaign production
- Experience building multi-channel, multi-step journeys and automations, not just single sends
- Strong stakeholder management: able to intake requests, set expectations, and influence without direct authority
- Comfort with urgency and ambiguity, with the judgment to flex processes when needed while never skipping quality checks
- US based
- Experience with Iterable
- Experience with A/B testing frameworks and interpreting results at a working level
- Background in a regulated industry (financial services, pharma, gambling) or a tech/SaaS company
- Experience working with global teams across time zones
- Experience creating dynamic content for global, multi-language campaigns
- Advanced SQL, audience segmentation, boolean targeting logic, or suppression rule design
- Experience designing or improving production workflows, intake systems, or cross-team handoff processes
Benefits
Company Overview
Maleda Technologies is a minority-owned company based in California that specializes in connecting highly skilled IT professionals from the US and Africa with different clients working in Silicon Valley, and beyond. It was founded in undefined, and is headquartered in Richmond, CA, US, with a workforce of 11-50 employees. Its website is https://www.maleda-tech.com/.