Note: The job is a remote job and is open to candidates in USA. Nextiva is a global leader in customer experience and team collaboration, and they are seeking a Principal Product Manager to lead the strategy and execution of AI platform adoption and integrations. This role will focus on embedding AI capabilities into the platforms and workflows used by their customer base, ensuring seamless integration experiences across various customer segments.
Responsibilities
- Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX
- Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences
- Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences
- Own the strategy and roadmap for Nextiva's third-party integrations marketplace and partner ecosystem
- Prioritize integrations based on customer demand, business value, revenue opportunity, and strategic impact
- Create scalable integration experiences ranging from simple self-service installation for SMB customers to configurable and custom integrations for enterprise organizations
- Lead marketplace expansion, partner integration strategy, and integration lifecycle management
- Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement
- Collaborate with Customer Success, Sales, and Go-to-Market teams to understand customer needs and drive adoption
- Define success metrics and use customer insights, analytics, and business outcomes to inform roadmap decisions
- Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, Customer Success, and Partnerships
- Use AI-powered tools and rapid prototyping techniques to validate ideas, communicate concepts, and accelerate product discovery
Skills
- 7+ years of product management experience, preferably within SaaS, platform, marketplace, API, integrations, or ecosystem-focused products
- Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs
- Strong understanding of APIs, integrations, partner ecosystems, marketplaces, workflow automation, and enterprise software architectures
- Experience owning product strategy, roadmap development, prioritization, and execution for complex cross-functional initiatives
- Demonstrated ability to balance customer needs, technical constraints, and business objectives to drive measurable outcomes
- Strong customer empathy with experience supporting SMB, mid-market, and enterprise customer use cases
- Exceptional communication, stakeholder management, and cross-functional leadership skills
- Ability to translate ambiguous opportunities into clear product direction, requirements, and measurable outcomes
- Strong analytical mindset with experience using data to guide decision-making and prioritization
- High ownership mentality with the ability to build both products and the operational processes required to scale them
- Comfortable using AI tools such as Claude, ChatGPT, Cursor, Codex, or similar platforms for prototyping, workflow design, product discovery, and validation
- Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices
- Experience with AI-powered products, conversational AI, agent-based systems, or generative AI applications
- Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs
- Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns
- Experience within customer experience, communications, contact center, UCaaS, CCaaS, or adjacent SaaS industries
- Entrepreneurial experience building new products, launching initiatives, or operating within high-growth technology environments
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program (EAP) and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
Company Overview