Note: The job is a remote job and is open to candidates in USA. Vector Solutions is a leader in providing industry-focused SaaS solutions aimed at training and learning management. They are seeking a Premier Systems Administrator to manage client applications, ensuring alignment with leadership goals and delivering high-quality support and training.
Responsibilities
- Provide timely, professional, daily management and system administration support for clients who have purchased a Premier Admin Support Subscription
- Develop, maintain, and cultivate professional, cooperative, and collaborative relationships with key users and managers within the assigned Premier Support client(s). Ensure positive alignment between leadership goals for using Acadis/Vector Solutions products and services, and the tactical application solution strategies and outcome delivered
- Augment client(s) existing support processes with auxiliary first-tier support services; facilitating issue escalations to the appropriate Acadis/Vector Solutions support teams
- Provide Acadis user training for assigned client(s), as requested
- Develop and deliver Acadis-related documentation in support of the client(s) business mission. Examples include: product/process reference guides, SOPs, training handouts, etc
- Generate daily/weekly reports, exports and printouts that are part of the operational support for the Acadis Readiness Suite identified by the client(s)
- Manage the collection and pre-processing of external data needed for regular, business-critical data import tasking. All data-related activities will conform to client- and/or industry-established best practices for sensitivity and security
- When required, provide administrative support to manage the Online Content library used with the Acadis LMS module, including creating/managing standalone Online Events, student assignments, tracking and reporting on progress of student/learner completions
- Advocate within the Acadis/Vector Solutions organization on behalf of assigned client(s), communicating issues and support-oriented business needs
- Develop and maintain a strong knowledge of Acadis/Vector Solutions products and services, providing expert advice and guidance on solutions for specific client needs
- Participate in associated project activities directly supporting Acadis/Vector solutions products and services
- Promote the value of Acadis/Vector Solutions products and services – identify new opportunities to expand the footprint and security of all products and services
- Actively support all Acadis-managed account development strategies for assigned client(s), coordinating with Premier Account Managers and Customer Experience Account Directors, as needed
Skills
- 1-3 years of experience successfully providing application administration services and management support for enterprise software solutions focusing on accuracy, process efficiency, and timeliness answering questions, resolving issues, and providing needed reports
- Must be able to successfully obtain and retain any required federal security clearance(s) required by any assigned client(s)
- Seeks to deliver high-quality/high-touch support that engages and delights client contacts
- Ability to effectively prioritize multiple work tasks originating from either internal company or client-centric activities or assignments
- Ability to create/lead effective, small group training projects, including needs assessment, design, and delivery of training for members of the clients' user community
- Exceptional skills at working with and administering complex, enterprise-level training management software solutions
- Excellent interpersonal skills needed to develop strong working relationships with client contacts
- Strong work ethic and ability to work independently/remotely with minimal direct supervision
- Excellent organizational skills: detail oriented and capable of successfully managing multiple, concurrent projects or tasks
- Ability to adapt to new conditions, assignments, and deadlines
- Experience using Microsoft® 365, including Microsoft Office applications and Microsoft Teams
- Experience using or supporting the Acadis Readiness Suite application
- Experience using the Salesforce CRM
- Two- or four-year degree from an accredited institution of higher learning in a related field
Benefits
- Comprehensive benefits package effective the first of the month after hire
- Matching 401(k) retirement plan
- Healthy work-life balance with flexible work arrangements and generous time off
- Generous referral incentive program
- Tuition Reimbursement Program
- Pet Insurance
- OnePass Gym/Wellness Discount Program
- Calm Health-Employee Membership
- Company social events
- Employee Resource Groups
- Philanthropic opportunities
Company Overview
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