Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, focused on providing seamless checkout through delivery for leading brands. As a Parcel Systems Analyst, you will manage core systems and data integrity, ensuring accurate configurations for client and carrier onboarding while supporting operational efficiency as the company scales.
Responsibilities
- Lead the full Parcel configuration lifecycle for new client launches
- Translate sales, client, and ops requirements into clean, accurate system setups
- Partner with GTM, Engineering, Implementations teams to ensure smooth go-lives
- Configure and maintain carrier contracts, custom billing setups, and rate logic across Stord’s parcel systems
- Own accuracy for 300+ customer and carrier configurations and 130+ billing configurations, with audit support from the Parcel Systems Program Manager
- Ensure all rate changes, migrations, and go-lives follow controlled, documented processes
- Build and maintain scalable SOPs for configuration workflows, migrations, and rate updates
- Create structure and clarity around unwritten or legacy processes
- Identify failure points, close documentation gaps, and drive process standardization across the program
- Support Parcel Experience Specialists with system updates, configuration changes, and issue investigation
- Assist with data tracking for strategic initiatives and provide insights to leadership as needed
- Troubleshoot carrier API integrations and rate engine discrepancies with a structured, root-cause-first approach
- Manage multi-phase configuration projects (including M&A migrations) end-to-end
- Build project plans independently and keep cross-functional stakeholders aligned
- Ensure tasks stay on scope, on timeline, and fully documented
Skills
- Hands-on experience configuring and maintaining a TMS/WMS or a similar logistics system
- Strong understanding of how front-end requests translate into back-end logic (rates, rules, accounts, carriers)
- Familiarity with API's, JSON, and other systems communication protocols and formats
- Advanced Excel skills (pivot tables, advanced lookups, data validation, complex tables)
- Experience managing large datasets with a high bar for accuracy
- Familiarity with carrier API integrations (FedEx, USPS, UPS) and how accounts, credentials, and rate structures connect into a system
- Ability to quickly diagnose issues tied to API failures, misconfigurations, or version mismatches
- Proven ability to turn messy, tribal-knowledge workflows into clear, scalable SOPs
- Comfort building process maps, defining standards, and driving consistency across teams
- Strong analytical instincts with the ability to pinpoint the true source of system or data issues
- Comfortable navigating ambiguous problems and designing solutions that prevent recurrence
- You understand that accuracy in rate and contract configuration prevents significant downstream financial risk—this role requires precision
- Understanding of parcel carrier structures (service levels, billing logic, GRIs, surcharges, DIM weight)
- Ability to contextualize a configuration issue within the broader parcel ecosystem
- Skilled at translating complex technical requirements into clear updates for both technical and non-technical audiences
- Able to keep clients, sales, and internal teams aligned throughout configuration and migration phases
- Basic SQL or database query experience for troubleshooting and validation
Company Overview
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