[Remote] Operations Fraud Officer - Bank Operations

Note: The job is a remote job and is open to candidates in USA. WesBanco is a financial institution seeking an Operations Fraud Officer to join their remote team. This role is responsible for reviewing transactions for potential fraud, training team members, and improving operational processes while ensuring compliance with banking regulations.

Responsibilities

• Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market
• Assists with training and guidance to team members with respect to understanding, processing and managing the workload
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency
• Collaborates with key leaders and stakeholders and guides change for scalability and automation
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams
• Attends meetings and partnership engagements with other business lines of the bank
• Assists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas
• Assists with resolving complex issues within the areas of responsibility
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas
• Assists in driving the effective use of technology within functional areas
• Assists in managing to defined customer service level expectations and key vendor processing timelines
• Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas
• Processes affidavits for fraud, including processing of provisional credits to customers’ accounts and sending letters to other financial institutions to request funds
• Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approves or declines items accordingly
• Reviews Zelle, Transaction Monitoring and External Transfers within our Digital Banking applications for suspected fraud
• Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required
• Reviews and processes fraud claims received from other financial institutions
• Serves as an escalation point for fraud reviews within the team
• Monitors fraud detection systems, reports, and transactions to identify emerging fraud trends, anomalies, and patterns
• Trains and assists with the development of Associate and Specialist level staff
• Conducts root cause analysis on confirmed fraud cases to determine system, process, or control gaps
• Recommends system rule changes or threshold adjustments to increase detection accuracy
• Assists with training new and existing team members on various tasks, as needed
• Acts as an escalation point for the team and keeps supervisors informed of any issues
• Promotes team work and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respect

Skills

• Bachelor's degree preferred; or equivalent combination of education and/or experience required
• Minimum of three years experience in banking, preferably in operations, required
• Minimum of one year experience in a supervisory or leadership role required
• Certified Anti-Fraud Specialist (CAFS) required

Benefits

• 22 days of PTO (Paid Time Off)
• 5 days of STD (Short Term Disability)
• 11 annual paid holidays
• 1 annual float holiday
• Medical, dental, and vision
• Health Care Flexible Spending
• Dependent Care Flexible Spending
• Transportation Fringe Benefit Plan
• Group Life
• Long Term Disability
• Optional Life
• Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies
• Other ancillary benefit products
• 401(k) with employee match

Company Overview