Note: The job is a remote job and is open to candidates in USA. Travel Planning Careers is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance and manage support requests in a remote environment. This role focuses on communication, organization, and delivering a positive client experience while responding to inquiries and coordinating scheduling activities.
Responsibilities
- Respond to client inquiries and provide timely, professional support
- Assist with coordinating scheduling, reservations, and service requests
- Maintain accurate client records and support documentation in internal systems
- Communicate with clients via email, phone, and online platforms
- Track and follow up on open requests to ensure resolution
- Review service details and confirmations for accuracy
- Provide general administrative and customer support
- Collaborate with internal teams to ensure a smooth client experience
Skills
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable using online systems and customer support tools
- Ability to manage multiple tasks in a remote environment
- Reliable internet access and ability to work remotely
- Customer service or administrative experience preferred
- Experience in customer service, coordination, or administrative support
- Interest in travel, hospitality, or event-related services
Benefits
- Flexible remote work environment
- Step-by-step onboarding and ongoing support
- Opportunities for growth and advancement based on performance
- Supportive and collaborative team environment
Company Overview
Travel Planning Careers connects individuals with opportunities in the travel industry through flexible and remote travel planning, booking coordination, and customer service roles. It was founded in 2017, and is headquartered in , with a workforce of 11-50 employees. Its website is https://aisleandabroad.online/.