[Remote] MSC Core Engineer III (Req #1309)

Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology solutions provider that values collaboration and innovation. They are seeking a highly skilled Network Engineer to join their Managed Services team, responsible for delivering expert-level network and systems support for clients, ensuring high-quality service and effective problem resolution.

Responsibilities

• Deliver high-quality network and systems support within a Managed Services Center
• Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues
• Own issues end-to-end until successful resolution is achieved
• Maintain advanced, up-to-date technical expertise in networking technologies
• Communicate clearly and professionally with clients and internal stakeholders
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system
• Demonstrate strong attention to detail and ownership in all tasks
• Collaborate effectively in a team environment while also working independently with minimal supervision
• Participate in on-call rotation
• Lead and manage assigned technical projects
• Multi-task effectively while prioritizing workload in a dynamic setting
• Maintain a customer-focused, results-driven attitude at all times
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team
• Perform other duties as assigned

Skills

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in a service provider network role, with strong knowledge of optics
• Solid expertise with Juniper platforms in service provider environments
• Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms
• Proven track record of successfully troubleshooting complex network issues
• Strong working knowledge of VRF technology
• In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS
• Familiarity with SD-WAN, cloud networking, and network security concepts
• Experience working with Cisco ASR routers
• Background using IT service management tools (ServiceNow preferred)
• Proficient in Microsoft 365 tools (Outlook, Word, Excel)

Benefits

• Commissions and discretionary bonuses
• Medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave)

Company Overview

Company H1B Sponsorship