Note: The job is a remote job and is open to candidates in USA. Sirva is a leading global relocation management and moving services company. The Moving Operations Specialist serves as the subject matter expert for relocation, acting as the primary contact for the agent network and ensuring compliance while driving quality and customer satisfaction.
Responsibilities
- Manage escalations
- Perform system audits to ensure agent network compliance
- Manage cost controls and approvals of exceptions and 3rd party costs
- Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
- Work with other members of the team to ensure the best experience for our customers
- Works with IT on system enhancements
- Document all interaction with agents and Relo
Skills
- Associate's degree or business diploma required (or equivalent experience)
- Exceptional customer service skills
- Ability to multitask in a fast-paced environment
- Attention to detail
- Analytical and problem-solving skills
- Outstanding communication skills
- Self-motivated
- Domestic House Hold Goods background preferred
Benefits
- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees
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