Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve their operations. The Manager of Resident Consultants will lead a team to ensure ongoing success for enterprise customers by advising them on leveraging the platform effectively and driving customer satisfaction through strategic leadership.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services
- Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service
- Find and grow the next generation of Resident Consultants at Samsara
- Keep executives informed of progress and advocate for change when needed
- Lead from the front with a willingness to get your hands dirty
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop, and lead an inclusive, engaged, and high-performing team
Skills
- 8+ years in Customer Success, account management, or consulting
- 3+ years in management positions, including recruiting and retaining top talent
- Experience with $1M+ ACV customers
- Experience with Enterprise SaaS
- Ability to travel within the United States for customer meetings and events (up to 25%)
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance
- Solutions-focused with strong problem-solving skills and a bias for action
- Ability to think big while also executing with excellence
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Led a team where each team member managed a portfolio of 8-20 accounts
- Experience using Gainsight
- Passion for going above and beyond the call of duty for their customers and team members
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies
- Strong program management experience
- Strategic consulting experience
Benefits
- Base salary
- Performance-based bonus/variable pay
- Equity (for eligible roles) in a high-growth public company
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Flexible working model
- Offices open for those who prefer to work in-person
- Support remote work where it aligns with our operational requirements
- Reasonable accommodations throughout the recruiting process for qualified persons with disabilities
Company Overview
Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.