Note: The job is a remote job and is open to candidates in USA. BMC Software empowers nearly 80% of the Forbes Global 100 to accelerate business value through their industry-leading portfolio. They are seeking a Senior Customer Success Specialist to lead post-sales customer success for assigned accounts, providing tailored Success Blueprints and driving customer adoption and satisfaction.
Responsibilities
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice
- Be responsible for driving customer adoption and success
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems
Skills
- Excellent communication skills (verbal & written) in English, along with strong customer handling skills
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security)
- Understanding of customer challenges in large mainframe environment and the ability to address them
- Good understanding of cloud technologies
- BS degree in Computer Science or related technical field OR equivalent experience
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams
Benefits
- Other rewards may include a variable plan and country specific benefits.
- Travel: up to 10%
- This role can be based remotely in United States
- If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Company Overview
BMC Software is a business service management platform offering cloud and IT management solutions for businesses. It was founded in 1980, and is headquartered in Houston, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://www.bmc.com.Company H1B Sponsorship
BMC Software has a track record of offering H1B sponsorships, with 13 in 2025, 20 in 2024, 24 in 2023, 24 in 2022, 21 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.