Note: The job is a remote job and is open to candidates in USA. insightsoftware is a global provider of reporting, analytics, and performance management solutions. They are seeking a Lead UX Designer to own complex workflow design, contribute to the design system, and drive design quality across the platform in collaboration with Product Management and Engineering.
Responsibilities
- Lead heuristic evaluations of the current CEM platform, documenting usability, accessibility, workflow, and consistency issues across core functional domains, and synthesizing findings into actionable design priorities
- Translate qualitative and quantitative research findings into workflow models, interaction patterns, and validated design directions
- Contribute to stakeholder interviews, contextual inquiry sessions, and customer collaboration activities bringing a designer’s perspective to discovery work and ensuring research translates directly into design output
- Help establish, govern, and evolve the CEM design system including branded component variants, interaction patterns, accessibility standards consistently across all design output
- Collaborate with the UX Manager and Engineering to contribute new components, patterns, and documentation to the design system as new workflows surface design needs not yet covered by existing standards
- Maintain design file hygiene and Figma library alignment ensuring design work is structured to support clean handoff to Engineering and reduce implementation ambiguity
- Participate in design system reviews providing interaction design input on component behavior, states, and accessibility as the system evolves
- Own end-to-end UX design for high-complexity CEM workflows from initial concept through validated prototype to production-ready specification
- Produce interaction models, annotated wireframes, high-fidelity prototypes, and design specifications sufficient for engineering implementation without loss of design intent
- Lead iterative design reviews with Product, Engineering, and senior stakeholders communicating design rationale clearly and incorporating feedback without compromising user experience quality
- Participate in sprint reviews and QA walkthroughs for high-impact features, evaluating whether delivered experiences align with design intent and flagging gaps for resolution
- Operate within a Lean UX model paired closely with engineering through dual-track collaboration: running design discovery ahead of delivery sprints to provide just-in-time designs that are validated before engineering commitment
- Define and maintain a clear MVP design scope in partnership with Product Management establishing success metrics that enable a ship-and-measure approach for well-understood, lower-risk features
- Contribute to post-delivery UX evaluation using application analytics to assess adoption, identify friction points, and inform the next design iteration
- Balance design thoroughness with delivery velocity: knowing when to invest in deeper exploration and when to move quickly with a well-reasoned, testable design hypothesis
- Leverage AI prototyping tools to accelerate design exploration, concept validation, and the generation of design artifacts across the product development lifecycle
- Collaborate with Product and Engineering to evaluate AI-generated UI and production-ready code against design system standards and accessibility requirements, ensuring output meets the CEM quality bar before release
- Partner with the UX Manager to establish design delivery processes, file organization standards, handoff conventions, and quality gates that support consistent, high-quality output as the team scales
- Contribute to the CEM design repository maintaining organized Figma libraries, component documentation, and reusable pattern documentation that reduces redundant design work across the team
Skills
- 8+ years of UX design experience, with progressive responsibility leading complex workflow design across enterprise SaaS applications
- Demonstrated experience owning or making major contributions to a design system in a production SaaS environment
- Proven ability to produce high-fidelity interaction designs and prototypes for dense, data-intensive enterprise applications with a portfolio demonstrating mastery of information hierarchy, workflow efficiency, and accessibility in dense, data-intensive enterprise UI contexts
- Experience in a Lean UX or dual-track agile delivery model, validating with users iteratively, and delivering just-in-time specifications
- Strong cross-functional collaboration skills with Product Management and Engineering, including contributing to discovery, shaping requirements, and communicating design rationale to non-design audiences
- Expert-level Figma proficiency including component architecture, auto layout, variables, and library governance for multi-designer environments
- Working familiarity with accessibility standards (WCAG 2.1 AA) and the practical application of accessible design patterns in enterprise UI contexts
- Comfort with developer handoff tools and practices sufficient to collaborate directly with front-end engineers and reduce implementation ambiguity
- Working familiarity with a component library; sufficient to design within component constraints and collaborate meaningfully with front-end engineers on implementation tradeoffs
- Bachelor's degree in Interaction Design, Human-Computer Interaction, Graphic Design, Information Science, or a related field required; equivalent professional experience considered
- Experience designing for financial services, enterprise resource planning (ERP), or similarly complex B2B SaaS platforms where user workflows involve high-stakes data and regulatory context
- Experience building a design system from scratch or near-scratch in a greenfield product initiative, including defining contribution models and governance frameworks
- Experience using AI-assisted tools to support prototyping, user research synthesis, and design exploration, including familiarity with AI-assisted development tooling (e.g., Cursor, Lovable) or modern IDEs
- Experience contributing to or leading UX discovery for platform modernization or migration programs, where design work directly informed next-generation product architecture
- Familiarity with product analytics or behavioral instrumentation tools used for post-release UX evaluation and iteration
- Experience in a high-growth, fast-paced SaaS company where design quality and delivery velocity must be balanced simultaneously
Benefits
- For non-sales roles, you may be eligible for a bonus.
- For sales roles, this range includes a commission target.
- Background checks are required for employment with insightsoftware, where permitted by country, state/province.
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