Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a leader in AI-powered connectivity, providing secure and high-performance solutions for enterprises and communities. The Lead IT Systems Analyst - Technical Product Owner will drive the modernization of lumen.com by acting as the strategic link between various teams, managing product roadmaps, and leveraging AI tools to enhance product delivery and business value.
Responsibilities
- Own and prioritize the product backlog for lumen.com initiatives, ensuring alignment with business goals and customer needs
- Partner with Business, Product, UX, Architecture, and Engineering teams to define product vision, roadmap, features, and user stories
- Translate strategic priorities into clear, actionable requirements and acceptance criteria
- Drive product delivery across global teams by facilitating requirement clarification, dependency management, and stakeholder alignment
- Leverage AI-assisted product management practices to improve requirements analysis, backlog refinement, prioritization, roadmap planning, and decision-making
- Support modernization initiatives on AEMaaCS, ensuring scalable, customer-centric digital experiences
- Use data, analytics, customer insights, and AI-driven recommendations to identify opportunities, measure outcomes, and optimize product performance
- Champion Agile best practices and continuous improvement across product delivery processes
Skills
- 6+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles, with a proven track record delivering digital products, web platforms, or customer-facing experiences
- Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across business, product, UX, architecture, and engineering teams
- Experience managing product roadmaps, backlogs, requirements, and prioritization in Agile delivery environments
- Ability to translate business objectives into actionable requirements, technical solutions, and measurable business outcomes
- Strong analytical and problem-solving skills with a data-driven decision-making mindset
- Experience supporting large-scale website modernization initiatives, digital experience platforms, content management systems, and customer journey optimization
- Experience working with globally distributed teams and influencing stakeholders across organizational boundaries
- Experience with enterprise digital platforms; knowledge of AEM or AEMaaCS is highly desirable
- Familiarity with AI-powered tools, analytics, experimentation, personalization, product discovery capabilities, or AI-enabled product management practices that improve prioritization, planning, decision-making, and business outcomes
Benefits
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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