Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company that is pioneering AI innovation across its business segments. They are seeking a Lead AI Product Manager to work with cross-functional teams to build AI-powered solutions that address enterprise challenges and enhance the healthcare experience.
Responsibilities
- Lead a complex product area within our applied AI portfolio, defining success, prioritizing problems, and identifying the best AI-driven strategies considering wider organizational context. Adapt and adjust strategies to reflect learnings and changes
- You will partner directly with business units to deeply understand their operations, capture requirements, map processes, and identify the most significant opportunities for AI-driven improvement
- You will translate business objectives and user needs into clearly scoped AI use cases and drive them from concept through prototyping, development, evaluation, and validation
- You will own the backlog - write epics, features, and stories; prioritize the work
- You will develop detailed program plans, milestones and risk mitigation strategies
- You will lead rapid prototyping of AI solutions, including GenAI applications, AI agents, conversational AI, and intelligent automation, to demonstrate feasibility and business value
- You will work with a cross-functional team of engineers, designers, and data scientists to define product vision, develop roadmaps, and drive progress against goals and milestones, while improving team health and up-leveling team effectiveness
- You will gather and analyze user research, business process data, and market analysis to inform product decisions and influence the wider product organization
- Lead the development of evaluation frameworks to test, benchmark, and compare AI models and platforms against enterprise success requirementsYou wil actively identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areas
- You will develop reusable product frameworks, playbooks, and best practices that accelerate AI solution delivery across the organization
- You will influence strategy and progress across partner teams, enhancing collaboration and resolving divergent goals
- You will communicate product strategy, progress, and business value with radical clarity to all stakeholders
- You will support the growth of PMs and cross-functional team members by providing mentorship, coaching, and hands-on guidance
Skills
- Bachelor's degree or equivalent
- 7 years of experience, with 4+ years in product design, service design, program and/or product management roles
- Experience leading cross-functional product team(s) across a full product line: crafting product mission and strategy, defining requirements, coordinating resources, and driving the team to achieve key milestones and goals
- Demonstrated experience working directly with business stakeholders to gather requirements, map processes, and identify high-impact opportunities for AI-driven improvement
- Hands-on experience prototyping or building AI-powered solutions, not just managing them from a distance
- Experience with AI/ML products and platforms in enterprise environments, including GenAI applications, conversational AI, or intelligent automation
- Proven ability to drive a step change in the performance of a product and the effectiveness of the team that delivers it
- Experience managing products through the full lifecycle, from discovery through prototyping, validation, and deployment support
- Extensive understanding in analyzing large-scale, complex data sets and making effective decisions based on data
- Experience integrating a diverse set of requirements from a broad set of users and business contexts into a single coherent product strategy
- Deep understanding of AI/ML concepts and their practical implications for enterprise product design and process improvement
- Experience with GenAI platforms, prompt engineering, AI agent frameworks, and rapid AI prototyping approaches
- Knowledge of AI solution architectures (e.g., RAG, conversational AI, vector databases) sufficient to evaluate feasibility and guide implementation
- Ability to lead the development of evaluation frameworks for assessing AI model and platform performance
- Familiarity with design and prototyping tools (e.g., Figma, Miro) to communicate product vision and guide designers
- Understanding of human-centered design principles and data visualization for AI-powered applications
- Knowledge of responsible AI principles, bias mitigation, and ethical AI design
- Ability to synthesize complex information and translate between business language and technical concepts with radical clarity
- Experience with product strategy, roadmap planning, feature prioritization, and agile delivery
- Ability to build compelling business cases and ROI models that drive AI investment decisions
- Experience leading and motivating teams and influencing across an organization without direct authority
- Demonstrated experience in communication, bringing extreme clarity to complex messages for executive and cross-functional audiences
- Strong problem-solving skills with ability to balance innovation and practical execution
- Proven ability to build trusted relationships with business stakeholders at all levels
- Awareness of industry trends, emerging AI technologies, and best practices in enterprise AI product development
- 7+ years in product design, service design, UX/UI design, program and/or product management roles
- Experience in healthcare
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
- Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
- Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
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