[Remote] Knowledge Engineer (Documentation, Context, Eng & Arch)

Note: The job is a remote job and is open to candidates in USA. NBCUniversal is one of the world's leading media and entertainment companies, and they are seeking a Knowledge Engineer to help transform a complex technical ecosystem into a more navigable structure for engineers. This role involves partnering with architects and engineers to create and maintain technical documentation, improve clarity and discoverability of information, and ensure that architectural guidance is effectively communicated across the organization.

Responsibilities

• Partner with architects, engineers, and platform teams to capture and communicate:
• System architectures and interactions
• Engineering patterns and implementation approaches
• Platform capabilities and constraints
• The reasoning and tradeoffs behind technical decisions
• Create and maintain clear, consumable technical artifacts such as:
• Architecture overviews
• Technical narratives and roadmaps
• Reference documentation
• Knowledge maps and information hierarchies
• Engineering onboarding and enablement materials
• Conduct interviews, workshops, and collaborative discovery sessions with engineering teams to extract institutional knowledge and translate it into reusable understanding
• Help structure technical information in ways that are:
• Easy for engineers to navigate and apply
• Consistent across related systems and domains
• Increasingly consumable by AI-assisted tooling and agent-based workflows
• Work with Builder Enablement architects and engineers to transform evolving architectural concepts into practical, actionable guidance for development teams
• Identify ambiguity, gaps, or fragmentation in technical knowledge and proactively improve clarity, discoverability, and consistency across engineering artifacts
• Create lightweight diagrams, workflows, and visual representations that improve comprehension and system understanding, prioritizing clarity and usability over presentation polish
• Help ensure that architectural guidance, standards, and paved paths are clearly articulated, internally consistent, and practically adoptable
• Leverage modern AI tools and workflows to accelerate knowledge synthesis, organization, and maintenance
• Act as a steward of engineering knowledge and information hierarchy, helping ensure that teams can effectively discover, understand, and apply shared architectural guidance over time

Skills

• Bachelor's degree in Computer Science, Engineering, Technical Communication, or a related field, or equivalent practical experience
• 5+ years of professional experience
• Strong understanding of how modern engineering organizations design, build, deploy, and operate software systems
• Experience as a software engineer, systems engineer, platform engineer, solutions architect, technical writer, or similar role involving deep engagement with technical systems
• Proven ability to translate complex technical systems and architectural concepts into clear, structured, and useful documentation or knowledge artifacts
• Demonstrated ability to work across engineering, architecture, platform, and product teams to synthesize information from multiple perspectives
• Strong systems-thinking skills and the ability to understand relationships across services, platforms, and organizational boundaries
• Familiarity with modern engineering ecosystems, including cloud platforms and distributed systems, APIs and service-oriented architectures, CI/CD and developer workflows, Infrastructure-as-code and platform engineering concepts
• Strong written communication skills with a focus on clarity, structure, audience awareness, and practical usability
• Ability to ask thoughtful questions, identify missing context, and help teams clarify and communicate technical concepts effectively
• Comfort operating in evolving environments where systems, processes, and organizational structures may still be emerging
• Familiarity with modern AI-assisted workflows and the ability to leverage AI tools to support technical writing, knowledge synthesis, organization, and discoverability
• A strong focus on usefulness and enablement—creating artifacts that help engineers make decisions and move effectively through complex technical environments
• Strong organizational instincts and attention to information hierarchy, discoverability, and long-term maintainability
• Deep curiosity about how systems fit together and how technical knowledge can be made more understandable, navigable, and actionable
• Experience supporting platform engineering, developer enablement, enterprise architecture, or internal engineering ecosystems
• Experience building or scaling engineering knowledge systems, internal documentation frameworks, or technical enablement programs
• Experience creating technical narratives, architectural overviews, or onboarding materials for both technical and cross-functional audiences
• Familiarity with agent-friendly documentation structures, semantic knowledge organization, or AI-assisted developer experiences
• Ability to create lightweight diagrams and visual representations that improve understanding of systems and workflows
• Strong intuition for what makes technical guidance genuinely useful, discoverable, and adoptable for engineers
• Experience working in large, federated engineering organizations with many interconnected systems and teams
• Comfort navigating ambiguity and helping create clarity in fast-moving or evolving technical environments
• Experience collaborating closely with architects, platform teams, and engineers to shape how technical knowledge is communicated and consumed
• Background balancing technical depth with accessibility, helping bridge the gap between engineering implementation details and broader organizational understanding

Benefits

• Company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
• Bonus eligible

Company Overview

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