Note: The job is a remote job and is open to candidates in USA. Sodexo is hiring a Key Account Manager to support our InReach business in the Chicago region. The role involves managing key accounts, developing customer strategies, and collaborating with various teams to enhance customer experiences.
Responsibilities
- Manage and grow a portfolio of key accounts (many in the government sector) with a focus on retention, upselling, and long‑term partnerships
- Develop and execute customer growth and retention strategies aligned with company objectives
- Serve as the primary liaison between customers, vendors, and internal teams
- Introduce new products and solutions through multiple engagement channels
- Collaborate cross‑functionally with sales, marketing, and operations to drive results
- Maintain accurate daily activity tracking and reporting in Salesforce
Skills
- Proven ability to manage accounts and build strong, trusted customer relationships, both public and private sector
- High proficiency in MS Office (especially Excel) and Salesforce or similar CRM tools
- Strong written and verbal communication skills, including presentations to senior leaders
- Ability to work independently in a fast‑paced, remote environment
- Excellent organizational, prioritization, and multitasking skills with strong attention to detail
- A professional demeanor and a continuous‑improvement mindset
- Bachelor's degree or equivalent experience
- 3 years of functional experience
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
Company Overview