Note: The job is a remote job and is open to candidates in USA. Black Rifle Coffee Company is a veteran-founded company serving premium coffee and is expanding its wholesale business. They are seeking a Key Account Leader to develop partnerships with key accounts, managing relationships and optimizing business growth.
Responsibilities
- Establish and develop an all-encompassing business partnership between Key Accounts in the US and Black Rifle Coffee Company (BRCC)
- Take a 'hands-on' approach working with Key Account key stakeholders to ensure BRCC leadership and subordinate departments meets or exceeds commitments of delivering quality and timely products and services
- Assess, evaluate and gain insights on both BRCC and Key Account infrastructures to make recommendations for new business growth, as well as capture any Risk and/or Opportunities within the business relationship
- Thoroughly investigate customer experience, both positive and negative impacts, and negotiate resolutions by presenting information in a compelling and persuasive manner
- Keep Key Account stakeholders informed of developments within BRCC that may affect delivery timelines and stock levels of products
- Continually keep BRCC fully informed of important key account activities, sales metrics, and reports which would impact internal operations or executive-level decisions
- Prepare monthly Key Account reports to Operations, Sales, etc and coordinate and follow-through on any actions
- Manage deduction and accounts receivable issues to minimize chargebacks
Skills
- Demonstrated experience and implementing strategic initiatives for business development
- Capable of considering the audience and adapting approach for different situations, while presenting a united front with BRCC and key stakeholders
- Proven use of vendor management software
- Strong conflict resolutions skills
- Strong negotiation and collaboration skills
- Strong analytical, written, verbal and interpersonal communication skills with ability to build strong working relationships with individuals of varying personalities
- Detail oriented with strong follow-through and ability to prioritize while handling multiple tasks
- Highly organized with focus on execution, problem solving, time management, and project management
- This is a full-time position and may require long hours and may require weekend and nights work per events
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
- Ability to uphold the stress of traveling
- Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period of time
- Bachelor's degree in relevant field preferred
- 3+ years of demonstrated experience in key account and/or vendor relationship roles
Company Overview