Note: The job is a remote job and is open to candidates in USA. Emmington is an international portfolio of companies focused on improving customer acquisition and driving sustainable growth. They are seeking a proactive Junior Paralegal/ Jnr Escalations specialist to handle customer feedback and resolve concerns effectively in a fully remote role.
Responsibilities
- Review and monitor customer reviews on a daily basis
- Investigate and respond to negative reviews in a timely and professional manner
- Contact customers via phone and email to resolve complaints
- De-escalate tense or sensitive situations with confidence and empathy
- Guide customers towards a resolution by following company policy
- Stand firm where necessary while maintaining professionalism
- Escalate matters internally when appropriate
- Ensure resolutions align with company policies and legal standards
Skills
- Relevant qualification and de-escalation background
- Understanding of service agreements
- Excellent written and verbal communication skills
- Confident, friendly, and professional phone manner
- Extroverted and comfortable engaging directly with customers
- Ability to think critically and respond under pressure
- Strong conflict resolution and de-escalation skills
- Highly organised and able to manage daily review volumes
- Debt collection experience preferable
Company Overview
Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is https://emmington.com.