Note: The job is a remote job and is open to candidates in USA. Frontline Managed Services is a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. They are seeking an IT Project Manager to manage concurrent IT implementation projects, ensuring efficiency and effective communication with project teams and clients.
Responsibilities
- Planning the work of the project team and achieving overall quality, schedule and cost targets
- Responding to escalation of issues from project team members
- Ensuring that project milestones are met and reported
- Coordinating closely with the assigned technical lead for quality assurance / quality control (QA/QC) functions and in the development of deployment specific engineering documentation
- Providing information and support to other organizations within the company, pertaining to the project
- Creation of the project plan
- Coordination and execution of all client written and verbal communications
- Working with Procurement to procure hardware and software necessary to the project
- Ordering and coordination of 3rd party services (i.e. ISP, utilities, etc.)
- Coordination with engineering team leads (ETLs) in selection of field engineering resources
- Assignment of project tasks in the service delivery system
- Escalation and communication of issues and changes affecting the project
- Initiating the billing process and closure of the project upon completion
Skills
- Project management skills
- Direct experience leading onboarding programs within a Managed Services Provider (MSP) environment
- PMP or above certification
- Technical Aptitude
- Legal Tech Specific Knowledge
- Client facing skillsets
- Exceptional and Effective Communicator
- Exceptional Organizational Skills
- Exceptional Attention to Detail
- 5+ years of Experience
- Legal Specific Applications
- IManage (work10, filesite, desksite)
- NetDocuments
- Litera Suite
- Office 365 Email Migrations
- Mobile Device Management (MDM – Intune)
- Autopilot + Intune
- MFA – DUO + Okta
- Network Refresh – Fortinet, Meraki, Cisco
- Server Refresh – Vmware
- AWS IaaS Migrations
- Azure AVDations
- Azure AVD
- Security Products
- Office Moves
Company Overview
Frontline Managed Services provides outsourced solutions to the legal and accounting markets. It was founded in 1987, and is headquartered in St Louis, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://frontlinems.com/.