Note: The job is a remote job and is open to candidates in USA. Mitratech is a company focused on building world-class products for the Legal, Risk, Compliance, and HR functions. They are seeking an Implementation Consultant to support SMB and enterprise-level implementations across their product lines, helping clients translate their business needs into functional solutions.
Responsibilities
- Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform
- Lead the technical solution architecture for mid-sized and enterprise accounts
- Validate and organize large sets of data
- Attend weekly client meetings and contribute as needed
- Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process
- Lead implementation discovery, setup and configuration of their product
- Create and update internal documentation regarding best practices and procedures
- Train colleagues on updates
- Assist in training new team members
- Periodically assist team members in other departments with support cases
- Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases
Skills
- Minimum 1 year of experience implementing software within a professional services organization
- Google Workspace
- Microsoft Office
- JIRA / Confluence
- Salesforce
- Strong time management and organization
- Project management experience
- College diploma
Benefits
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Company Overview
Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals. It is a sub-organization of Ontario Teachers' Pension Plan. It was founded in 1987, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.mitratech.com.