Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies. They are seeking a results-driven Account Manager to manage a portfolio of customer accounts, focusing on driving Annual Recurring Revenue (ARR) growth through upsells, renewals, and strategic account management.
Responsibilities
- Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships
- Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue
- Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion
- Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged
- Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction
- Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD
- Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity
- Competitor & Product Awareness: Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base
Skills
- 2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
- Proven ability to upsell and expand existing customer accounts
- Proven ability to create pipeline and conduct effective discovery
- Self-starter with strong prioritization and time management abilities
- Comfortable working in a fast-paced, data-driven, and remote environment
- Excellent communication, relationship-building, and consultative selling skills
- Ability to work independently and as part of a team
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
- Experience in MedTech or healthcare is a plus
- Trained in enterprise sales methodology
- Experience working with Hubspot or similar CRM platforms
- Exposure to data-driven products or analytics platforms
Benefits
- Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.
- Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.
- Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
- Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
- Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
- Competitive compensation with equity upside
Company Overview