Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on providing innovative solutions in the home services industry. They are seeking a Group Manager for Product Design Back Office who will lead and mentor a design team, drive design strategy, and ensure high-quality user experiences through collaboration and the use of AI tools.
Responsibilities
- Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
- Lead design projects of significant scope across vision, strategy, and execution
- Build lean standards and processes that balance quality, capability, and speed
- Contribute to product strategy and roadmaps in service of company objectives
- Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
- Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
- Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
- Own key UX artifacts — user journeys, personas, UX measurement, and more
- Drive accessibility through inclusive design, awareness, and innovation
Skills
- 5+ years of experience in a SaaS or enterprise environment
- Experience leading and managing a 3–10 person design team or groups of teams
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
- Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
- A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
- Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
Benefits
- Flextime, recognition, and support for autonomous work
- Flexible time off with ample learning and development opportunities to continue growing your career
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
- Great work is rewarded through Bonusly, peer-nominated awards, and more
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Company Overview
Company H1B Sponsorship