Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through innovative solutions and exceptional customer service. They are seeking a Fraud Specialist to identify and reduce fraud, protecting cardholder accounts and minimizing financial risks for their clients.
Responsibilities
- Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
- Acquire a comprehensive understanding of fraud case management through our fraud detection system
- Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity
- Demonstrate professional and respectful interaction with internal and external customers
Skills
- Demonstrated reliability and dependability in a metrics-driven environment
- Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude
- Must be passionate about contributing to an organization focused on continuously improving and reaching goals
- Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions
- Experience in banking, financial services, or fraud detection is helpful but not required
- Experience in using Microsoft Office
Benefits
- Monthly incentive pay, with an annual employee bonus program.
- Pay differential for bilingual individuals.
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Company Overview
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