Note: The job is a remote job and is open to candidates in USA. WIN Home Inspection is seeking a Client Success Manager who thrives in a collaborative environment and is passionate about helping franchise owners succeed. In this role, you will build relationships with franchise owners, coordinate solutions across teams, and contribute to various projects while providing empathetic support.
Responsibilities
- Serve as a trusted point of contact for franchise owners, building strong relationships
- Champion and coordinate requests with internal marketing, training, and operations teams
- Provide responsive, empathetic support and follow-through on client needs
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Deepen your knowledge of our systems and processes to provide more direct guidance over time
Skills
- Friendly and empathetic with strong people and communication skills
- Natural leader with a drive to grow professionally and personally
- Quick learner, organized, and persistent in getting things done
- 4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)
Benefits
- Health, dental, vision insurance + PTO + 401(k) match
- Career development and advancement opportunities
Company Overview