Note: The job is a remote job and is open to candidates in USA. PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs.
Responsibilities
- Lead the hands on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows
- Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments
- Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers
- Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability
- Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability
- Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health
- Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long term client outcomes
- Apply a data driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution
- Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards
- Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation
Skills
- You work with AI productivity and/or automation tools in your daily tasks
- 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role
- Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies
- Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical
- Demonstrate the ability to manage stakeholders while staying result-driven
- Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders
- Creative, solutions-focused mindset with a talent for overcoming complex challenges
- Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling)
- You're passionate about building AI that positively impacts everyday life
- Experience with Python programming
- Familiarity with containerization and microservice deployments using Docker and Kubernetes
- Native-level proficiency in English
- Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields)
- Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment
- Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI
- Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives
Benefits
- Participation in the company’s employee share options plan
- 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- Life Insurance
- STD and LTD
- The opportunity to contribute to the company's 401k plan
- Flexible PTO policy + 11 designated company holidays
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
Company Overview
PolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.Company H1B Sponsorship
PolyAI has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.