Are you a compassionate, detail-oriented communicator who thrives in a fast-paced, fully remote call center environment? Do you take pride in helping customers navigate challenging moments with professionalism and care? careerzynith is searching for a dedicated Remote First Notice of Loss (FNOL) Customer Service Representative to join our dynamic, growth-oriented team. This isn’t just another customer service job — it’s an opportunity to make a tangible difference every single day by helping property owners report damage, recover losses, and move forward after unexpected events.
At careerzynith, we are specialists in subrogation recovery services. Insurance carriers, utilities, municipalities, and infrastructure operators trust us to recover payments on damage claims so that the responsible party — not the insurer or property owner — is the one covering the costs. By doing this important work, we allow our clients to focus on their core operations, while ensuring that fairness and accountability drive every claim we handle. Our clients count on us for accuracy, empathy, and efficiency, and we count on team members like you to deliver on that promise.
Our success is anchored in our Core Four principles: Process, Results, Culture, and Experience. These aren’t just words on a wall — they guide every interaction, every decision, and every improvement we make. If you’re energized by structured workflows, measurable outcomes, a positive team culture, and delivering exceptional experiences, you’ll feel right at home at careerzynith.
As a First Notice of Loss (FNOL) Representative I at careerzynith, you’ll serve as the critical first point of contact for engineers, technicians, field operators, and other professionals reporting damage to underground infrastructure and client property. Your day will be filled with meaningful conversations, accurate data entry, and problem-solving that helps our clients process claims quickly and correctly.
We are seeking candidates who are not only technically capable but also genuinely passionate about delivering excellent customer service. The ideal FNOL Representative is a clear communicator, a fast and accurate typist, and someone who can balance efficiency with empathy.
At careerzynith, we believe in rewarding hard work and high performance. In addition to your base pay, you’ll have access to a robust tiered bonus system designed to recognize and incentivize excellence.
Our tiered support bonus is based on total fees generated across the department during the month. Bonuses are paid per pay period on the paycheck following the period in which they are earned — meaning you can earn extra money simply by doing your job well. The current tier structure is as follows:
In addition to the tiered bonus system, our FNOL team members are eligible for a specialized incentive program designed to reward daily performance. The incentive is calculated daily and paid on the 5th of the following month. For each day you meet the established standards for talk time, not-ready time, and service level, you’ll earn an additional $10. The more consistently you perform, the more you can earn each month.
We don’t just talk about work-life balance — we actively support it. careerzynith is proud to be a four-time winner of The Oklahoman Top Workplaces award, a recognition that reflects our commitment to creating an outstanding employee experience.
This is a fully remote position, allowing you to work from the comfort of your home. Our FNOL department operates 24 hours a day, 7 days a week, 365 days a year, and we offer multiple schedules to choose from, giving you flexibility to find a shift that fits your lifestyle. Whether you’re an early riser, a night owl, or someone who prefers weekend shifts, we likely have a schedule that works for you.
Important Eligibility Note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.
At careerzynith, culture is more than a buzzword — it’s the foundation of everything we do. Our Core Four principles — Process, Results, Culture, and Experience — guide our daily operations and long-term strategy. We are passionate about:
We believe in throwing great company events that bring us together, celebrating each other’s achievements, and taking time to give back to the community through volunteer initiatives. We also believe in a healthy work-life balance — because we know that rested, happy employees are the best employees.
Joining careerzynith as an FNOL Customer Service Representative is more than just a job — it’s the start of a career path. We are committed to helping our team members grow professionally, whether that means mastering new technical skills, taking on leadership responsibilities, or transitioning into other roles within the company. Our team-oriented environment, combined with hands-on training and ongoing support, ensures that you have the tools and resources you need to succeed and advance.
Many of our team members have grown into senior representative roles, quality assurance positions, team lead opportunities, and beyond. Your growth is limited only by your ambition, effort, and willingness to learn.
Please note that pre-employment drug screenings and criminal background checks are mandatory for all new hires. This is a standard part of our hiring process to ensure the safety and integrity of our team and our clients.
careerzynith is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We believe that a diverse team is a stronger team, and we welcome applications from candidates of all backgrounds.
If you’re a motivated customer service professional looking for a rewarding remote career with a company that values its people, rewards performance, and invests in growth, we want to hear from you. As an FNOL Customer Service Representative at careerzynith, you’ll do work that matters, earn competitive compensation plus bonuses and incentives, and enjoy a supportive, flexible, and engaging work environment — all from the comfort of your home.
Don’t miss this opportunity to join a team that’s passionate about process, results, culture, and experience. Apply today and discover what it means to thrive at careerzynith. We can’t wait to welcome you to the team!
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