[Remote] Field Service Engineer 2 - 2nd Shift

Note: The job is a remote job and is open to candidates in USA. Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming healthcare. The Field Service Engineer 2 is responsible for the installation, support, troubleshooting, repair, and maintenance of Intuitive's products, ensuring service agreements are met while delivering exceptional customer support. Responsibilities • Understand and comply with all department and company policies • Provide management with a quarterly review and assessment of your assigned area of responsibility • Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders • Complete all administrative tasks in the required time frame • Provide technical support to end-users and other Intuitive employees • Conduct training sessions at Intuitive facilities, training centers, and hospitals • Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes • Coordinate and perform system and hardware delivery and installation • Competent in knowledge and implementation of O.R. protocol and HIPAA standards • Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes • Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets • Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc… • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies • Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management • Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events Skills • Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals • Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities • Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail • Ability to Travel up to 50% and within the travel and expense policy as required by management to fulfill the specific needs of the role • Willingness to perform ad hoc tasks assigned by management • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role • Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience) • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs • Clean driving record • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms • Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process • 1-3 years of Field Service Experience preferred • Associate's degree in related field or equivalent training/experience preferred • Proven track record of troubleshooting electro-mechanical systems required • Good written and oral communication skills • General computer skills • Comfortable working off hours with limited support • Excellent administrative and record keeping skills Company Overview • Intuitive designs and manufactures robotic-assisted surgical systems. It was founded in 1995, and is headquartered in Sunnyvale, California, USA, with a workforce of 10001+ employees. Its website is https://www.intuitive.com/. Company H1B Sponsorship • Intuitive has a tra